Returns & Exchanges

At Mats, we want you to be completely satisfied with your home decor purchase. If your new rug or mat isn't the perfect fit, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully roll your mat and place it back in its original protective packaging to ensure it remains clean and undamaged during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect the item, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing